Returns

Service is our top priority, so if you are not satisfied with the item for any reason, you can simply return it within 14 days of receiving it.

From the time you notify us that you wish to return an item, you have 14 days to return the product. We reserve the right to refuse returns or to claim compensation if products are damaged and/or show signs of use.

Information on how to best handle requests can be found on the Returns page.

 

The customer is responsible for the return shipping costs. We reserve the right to refuse returns or to demand compensation if products are damaged and/or show signs of use.

We are sorry to hear that you received an incorrect or damaged item. We would like to resolve this issue for you. Follow the steps below:

1. Check your order:

• Compare the item you received with your original order to see if the item was delivered incorrectly or damaged.
  
  

2. Contact our customer service:

• Send an email to info@babyhuys.com
• Please include your order number, a description of the problem and, if possible, photos of the incorrect or damaged item in your message.
  
  

3. Wait for instructions:

• Our customer service will review your report as soon as possible and provide you with instructions on how to return or exchange the item.
  
  

4. Return or exchange:

• Follow our customer service instructions on how to return the incorrect or damaged item. We will make sure you receive the correct item or receive a refund as soon as possible

If you would like to exchange an item, we are happy to help you. Follow the steps below to make your exchange go smoothly:

1. Check the terms and conditions:

• Please make sure that the item you want to exchange meets our exchange conditions, e.g. within 14 days of receipt and in unused condition with all original labels and packaging.
  
  

2. Contact our customer service:

• Send an email to info@babyhuys.com
• Please include your order number, the item you want to exchange and the replacement item you want (if applicable) in your message.
  
  

3. Get instructions:

• Our customer service team will review your request and provide you with the necessary instructions for the exchange, including the return address and any further steps.
  
  

4. Ship the item:

• Carefully pack the item and send it to the return address provided. Please also include a copy of your order confirmation or a cover letter with your order number and contact details.
  
  

5. Receive the replacement item:

• Once we receive and inspect the returned item, we will ship the replacement item to you. You will receive an email confirmation when your new item has been shipped.